Refund policy
Return Policy
Thank you for shopping with us! We strive to provide the best products and service. Please read our return policy carefully before making a purchase.
General Return Policy
Custom Products: Due to the personalized nature of custom products, they are non-refundable and non-returnable, unless the item arrives damaged or defective. This includes any product where you have uploaded designs, text, or images, or selected from our pre-made designs for customization.
Non-Custom Products: Non-custom products can be returned within 14 days of receipt, provided they are unused, in their original packaging, and in a resalable condition. Please contact us to initiate the return process.
Faulty or Damaged Items: If your product arrives damaged, defective, or not as described, you are eligible for a replacement or refund. Please contact us within 7 days of receiving the product, providing a clear photo of the issue and proof of purchase. We will guide you through the resolution process.
Return Process
Contact Us: To initiate a return, please email us at support@ecsiled.com with your order number, details of the issue, and any supporting photos or evidence.
Approval: Once your return request is reviewed and approved, we will provide you with instructions on how to proceed.
Shipping Returns:
For faulty or damaged items: We will cover the return shipping costs.
For eligible non-custom products: You will be responsible for the return shipping costs.
Refund or Replacement: Once the returned item is received and inspected, we will process your refund or replacement. Refunds will be issued to your original payment method within 7-10 business days.
Conditions for Returns
Custom products: Non-returnable unless faulty or defective.
Non-custom products: Must be unused and in original packaging.
Timeframes: All issues must be reported within the specified timeframes for eligibility.
If you have any questions about our return policy, please don’t hesitate to reach out to our customer service team at support@ecsiled.com.
We appreciate your understanding and look forward to serving you again!